Help & Answers
Frequently Asked Questions
Quick answers to common questions about ordering, delivery, and payments.
You can track your order status in real time by clicking "Track Order" in the website top bar or footer, then entering your Order Number (e.g. ORD-2026-XXXX).
We accept Cash on Delivery (COD) nationwide, Mobile Banking (bKash, Nagad, Rocket), and all major Debit/Credit cards.
Dhaka City delivery takes 24 - 48 hours. Outside Dhaka delivery across 64 districts takes 2 - 4 business days.
Yes! For Cash on Delivery orders, you can check the external parcel condition before paying the courier representative.
You can request a return within 7 days of receiving your package through your Account Dashboard or by contacting customer support.
Still have questions?
Our customer support specialists are available 24/7 to help with any inquiries.