Returns & Refund Policy
Simple, hassle-free returns and refunds for your peace of mind.
7-Day Hassle-Free Returns
Rapid 24–48h Refund Payouts
Free Doorstep Reverse Pickup
100% Buyer Protection
The 4-Step Return & Refund Journey
From doorstep reverse pickup to rapid refund disbursement in just 4 simple steps.
Submit Online Claim
Log in to your ASR.RAJ account, navigate to My Orders, choose the item, and upload quick photo/video proof.
Instant Review & Approval
Our Customer Care team verifies your claim and generates a Return Merchandise Authorization (RMA) tracking ticket immediately.
Doorstep Reverse Pickup
Our trusted courier agent (Steadfast / RedX / Pathao) visits your doorstep to securely collect the packaged parcel with original tags.
QC & Swift Refund / Swap
Upon rapid inspection at our Dhaka central fulfillment hub, your 100% refund is credited or brand-new replacement dispatched.
Return Eligibility Overview
What Can & Cannot Be Returned?
Review our category criteria before submitting a return request.
7-Day Return Window & Timestamp Calculation
The 7-calendar-day return countdown begins exactly on the day the courier tracking marks your parcel status as "Delivered". Return requests initiated after 11:59 PM BST on the 7th calendar day will transition automatically to standard Manufacturer Brand Warranty Support if applicable.
Product Condition & Original Packaging Standards
Original Brand Tags & Labels
All manufacturer barcode tags, security hologram stickers, and size labels must remain firmly attached and unsevered.
Complete Retail Packaging
The item must be returned inside the manufacturer's original branded packaging box, including protective foam, trays, and poly wraps.
All In-Box Accessories Included
All accompanying chargers, power cables, adapters, remote controls, user manuals, and free gift items must be intact in the box.
Unused & Undamaged Condition
The merchandise must show no signs of usage, washing, staining, perfume scent, scratches, or software customization.
Step-by-Step Return Application Workflow
Log in to your ASR.RAJ account, navigate to <strong>My Account ➔ Orders</strong>, and click on the specific Order ID containing the item you wish to return.
Click the "Request Return" button next to the individual product item. Choose whether you prefer a <strong>Full Refund</strong> or an <strong>Item Replacement / Size Exchange</strong>.
Select the relevant return reason from the dropdown and upload 1–3 clear photographs or a short 10-second video demonstrating the defect, damage, or discrepancy.
Our automated system generates an instant Return Merchandise Authorization (RMA) number. You will receive an SMS and email notification confirming your pickup schedule.
Nationwide Doorstep Reverse Pickup & Logistics
Dhaka Metro City
Reverse pickup is typically completed within 24 to 48 hours of RMA authorization by our express delivery partners.
Dhaka Suburbs & Greater Divisions
Reverse pickup is completed within 2 to 3 business days in Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur.
100% Free Reverse Pickup
For all damaged, defective, or incorrect items, the return courier collection is 100% free of charge with zero fees deducted.
Digital Pickup Handover Receipt
The courier agent will scan your RMA barcode and hand you an instant physical or SMS receipt acknowledging parcel handoff.
Central Warehouse Quality Check (QC) Standards
Our technical engineers test the reported hardware defect, damage, or mismatch against the initial customer submission.
The device or product serial number is verified against our dispatch database to confirm authentic purchase from ASR.RAJ.
Quality checks are concluded within 24 hours of package arrival at our hub, and the final refund or replacement dispatch is triggered immediately.
In the rare event an item is found with physical customer-induced damage, missing tags, or unauthorized tampering, the item will be safely returned to the customer with an explanatory report.
Refund Methods & Disbursement Timelines
| Payout Method | Processing Time | Fee / Bonus | Disbursement Details |
|---|---|---|---|
| bKash / Nagad / Rocket (MFS) | 24 – 48 Hours | ৳0 (Zero Fee) | Direct wallet transfer to customer's registered mobile financial account upon inspection approval. |
| Debit / Credit Card (Visa/Master/Amex) | 3 – 5 Business Days | ৳0 (Zero Fee) | Original payment gateway charge reversal credited back to the issuing bank account. |
| ASR.RAJ Store Credit / Voucher | Instant (0 Minutes) | +5% Bonus Credit | Instantly added to your ASR.RAJ digital wallet with an extra 5% shopping bonus and perpetual validity. |
| Cash on Delivery (COD) Orders | 24 – 48 Hours | ৳0 (Zero Fee) | Disbursed directly to your chosen bKash/Nagad number or BEFTN bank account after item verification. |
| Internet Banking / BEFTN Transfer | 3 – 7 Business Days | ৳0 (Zero Fee) | Electronic Fund Transfer directly into your verified Bangladeshi bank savings or current account. |
Free Size & Color Exchanges (Zero Delivery Charge)
1 Free Exchange per Item
You are entitled to 1 complimentary size or color exchange per clothing or footwear purchase with zero additional courier fees.
Simultaneous Swap Option
In Dhaka Metro city, our courier can hand over your new replacement size while collecting the old size simultaneously.
Out of Stock Sizes
If your requested replacement size or color variant is out of stock, you will receive an immediate full refund or ASR.RAJ Wallet credit.
Express Replacement Dispatch
Your exchange parcel is packed and dispatched via priority courier within 24 hours of QC approval.
Non-Returnable Items & Hygiene Exceptions
Official Brand Warranty Support After 7 Days
Within the initial 7-day period, ASR.RAJ directly provides full replacement or refund for any manufacturing flaws or hardware defects.
After 7 days, products are covered under the official manufacturer brand warranty (e.g. 1-year, 2-year warranty) and can be serviced at authorized service centers nationwide.
Need assistance claiming your brand warranty? Our Customer Care desk will gladly guide you to the nearest authorized service center or facilitate courier dispatch on your behalf.
Damaged in Transit & Doorstep Refusal Rights
Doorstep Seal Inspection
For all Cash on Delivery orders, you have the full statutory right to inspect the external security seal and outer packaging before paying.
On-the-Spot Parcel Refusal
If the outer box is visibly crushed, torn open, or the tamper-proof security tape is broken, refuse the parcel directly to the courier agent.
Instant Free Re-Dispatch
Call our hotline (+880 1700-000000) or notify us upon refusal; we will dispatch a brand-new pristine parcel immediately.
Unboxing Video Recommendation
We highly recommend recording a quick 30-second unboxing video when opening high-value electronics or fragile glassware items.
Promotional Coupons, Flash Sales & Bundle Calculations
Refunds are always issued based on the actual net amount paid by the customer after all voucher discounts, promotional credits, or reward coins were deducted.
If you return 1 item from a "Buy 2 Get 1 Free" or "Bundle & Save" promotional set, the refund will be adjusted to reflect regular item pricing for the retained items.
If an entire order is returned due to our error (out of stock or defective item), any single-use promotional coupon used on that order will be restored to your account.
If you received instant MFS or bank card cashback during checkout, the refund amount will correspond strictly to the net transaction debit value.
Dedicated Returns Desk, Hotline & Escalation Matrix
Frequently Asked Questions
Need help with an ongoing return or replacement?
Our dedicated returns specialists and 24/7 customer care officers are standing by to help you every step of the way.